FAQ

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Payment methods we accept

You can use the following payment methods: American Express, Apple Pay, Google Pay, Bancontact, VISA, Maestro/Mastercard, and PayPal.

Our return policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at trinity.belgium@gmail.com.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Delivery time for your order

Once your order is confirmed, it will take 2-4 working days for delivery.

How to contact customer support

You can reach us in different ways. The easiest way is to use our handy chat function (located at the bottom right of your PC or smartphone).
You can also contact us via our email address: trinity.belgium@gmail.com.